Reference

Privacy Policy – How We Handle Your Information

Your account security and data privacy are built into everything we do at slot3000.

Data collected only for account securityYour payment information encrypted end-to-endWithdrawals verified before funds leave your account
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slot3000 Privacy Policy – How We Handle Your Information
REACH US ANYTIME

Privacy Questions – Contact Our Support Team

If you have questions about your privacy, how we use your data, or want to request access to your information, our support team is ready to help. We respond to data requests within seven business days. You can reach us via email, live chat during lobby hours, or submit a formal request through your account settings.

Team online

Email Support

Send privacy questions to [email protected]. We respond within 48 hours on business days. Include your account email and the specific information you're asking about.

Live Chat

Open the chat widget in the lobby (bottom-right corner) weekdays 08:00–22:00 WIB. Our team can walk you through your privacy rights and data options.

Account Settings

Log in to your account, go to Settings → Privacy & Data, and submit a formal request. You'll receive a reference number and timeline for our response.

HOW WE PROTECT YOU

Data Security, Cookies and Your Account Rights

Your account security is enforced through encrypted passwords, two-factor authentication, and secure payment gateways for DANA, OVO, GoPay and QRIS.

Account Encryption

Your password is hashed on our servers; payment data is encrypted end-to-end. We never store your full DANA, OVO, GoPay or QRIS credentials — only a verified reference token.

Two-Factor Authentication

Enable 2FA in Settings → Security to require a code sent to your email or phone when logging in from a new device. Stops unauthorized access even if your password is exposed.

Cookie Management

We use cookies for session memory, language settings and gameplay tracking. Visit Settings → Privacy & Cookies to see all active cookies or delete them. Some features may not work without essential cookies.

Withdrawal Verification

All withdrawals require identity confirmation before processing. We verify your name, ID and registered payment method match our records. This takes 1–2 hours; large amounts may require additional checks.

Data Retention

Active account data is kept on live servers. After you close your account, we retain records for 7 years where local law or payment networks require. You can request early deletion by contacting support.

Your Rights

You can request access to all data we hold, correct inaccuracies, download your records in a portable format, or ask for deletion. Email [email protected] with 'Data Request' as the subject line.

Frequently Asked About Your Data

Players in Medan and across Indonesia often ask how their account information is stored, who can access it, and what happens to their data. Below are answers to the questions we hear most.

We collect your legal name, date of birth, email address, phone number, and residential address for account verification. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction but do not store your full payment credentials. We also log your device type, browser, and IP address for security purposes.

Yes. Log in, go to Settings → Privacy & Data, and select 'Download My Data'. We'll compile your personal information, gameplay history, and transaction records into a downloadable file within 7 business days. Alternatively, email [email protected] with 'Data Access Request' in the subject line.

After account closure, we retain your records for 7 years to comply with local financial regulations and payment network rules. Personally identifiable information (name, address, ID) is encrypted and segregated from active systems. You can request early anonymisation by contacting support, depends on local law.

We never store your full payment credentials. We record only a verified token linked to your payment method, encrypted end-to-end. Payment data travels via secure TLS channels to our processors and is never visible to slot3000 staff. Two-factor authentication adds another layer—enable it in Settings → Security.

No. We do not sell your personal information to third parties. We share data only with payment processors (for DANA, OVO, GoPay and QRIS transactions), our fraud prevention partner, and where local law permits. You can see the full list of our partners by emailing [email protected].

Cookies are small files stored on your device that remember your login state, language preference, and gameplay history. They make your experience faster and more personal. Visit Settings → Privacy & Cookies to review all active cookies or block non-essential ones. Some features like live tables require essential cookies to function.

Email [email protected] with 'Deletion Request' in the subject line, or use Settings → Privacy & Data → Request Deletion. We will confirm your identity via email and phone. After verification, we delete personal information except transaction records retained for 7 years where local law requires.

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